Partner FAQs | Notion

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Below are some FAQ’s that your corporate customers may be asking you. The below information is very useful for yourself as our partners as well.

If you have any further questions at all, please contact your Account Manager!

Certification/Content

Do you have a roadmap for upcoming releases and updates?

Which roles are best suited to each certification?

What prerequisites should students have for each certification?

How do your certifications map to common frameworks?

How often is content reviewed against emerging threats?

Delivery & Logistics

How are the certifications delivered to the customer?

Do you support on-site delivery at customer locations?

Do you integrate with LMS or corporate platforms? (I was thinking some big companies will want to know if there is an API or similar)

How do we bulk enrol students? (thinking about larger organisations)

What happens if a learner doesn’t take the course, is a credit given?

What happens if a learner fails an exam?

Are there any geographical restrictions on delivery (thinking Russia/China etc.)

Sales & Marketing Support

Do you offer any joint marketing activities or cobranded marketing materials?

What differentiators should we highlight to the customer during discussions?

Are there any bundle options that we can promote?

Do you provide any sales enablement documentation?

Operational & Support

What support do learners receive?

Can we transfer credit to another student after they have been allocated?

Is there a way for us or our customers to track student completion progress?

Can you give demo access to the certifications or platform?

Who do we contact for urgent issues or escalations?

How do we handle cancellation?

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